BACKmeup Client - Frequently Asked Questions (FAQ)
1.1 What is BACKmeup Cloud Backup?
BACKmeup Cloud Backup makes automatic backups of your valuable files online. Your files are safely stored in a data center and can be easily retrieved.
1.2 What do I need to use BACKmeup Cloud Backup?
A computer, an Internet connection and BACKmeup Cloud Backup Client. Using the Client, you can select data you want to backup online.
1.3 What are the advantages of BACKmeup Cloud Backup compared to conventional backup techniques, such as tapes, CD-ROMs, etc.?
Just a few major advantages:
Backups are made automatically, so you don’t have to worry about it.
Data is stored externally. In case of fire in your home or office, for example, both your computer and your backup (CD-ROM or tape) can be damaged. This risk is non-existent with BACKmeup Cloud Backup.
Predictable monthly costs.
Simplicity. You are assured of safe backups through a simple and one-off step.
1.4 Does BACKmeup Cloud Backup replace other backup solutions, like tape streamers?
Yes, completely. BACKmeup Cloud Backup offers even more functionality than other backup solutions, which translates into more simplicity and less time involved for you. Replace your tape streamer with BACKmeup Cloud Backup and experience how nice and simple it works.
2. System requirements
2.1 What are the system requirements for using BACKmeup Cloud Backup Client?
The minimal system requirements are:
Minimum Processor Pentium III
Minimum internal memory 128 MB
At least 25 MB free disk space
Internet connection (for example ADSL, SDSL, cable)
A PC or server with a clock speed of 300 megahertz (MHz) is recommended
2.2 What platforms are supported by BACKmeup Cloud Backup?
Windows Vista, XP, 7, 2000 Professional, Server 2000/2003. BACKmeup Cloud Backup is certified by Microsoft for Windows Vista and Windows XP.
The most popular Linux distributions, such as RedHat, SuSE and Debian, and systems based on Debian, like Ubuntu, all with Java 1.6 or higher.
Mac OS X
BACKmeup Cloud Backup supports Mac OS X Workstation and Mac OS X Server platforms; Mac OS X 10.4.10 (Tiger) and higher and Mac OS X 10.5.0 (Leopard) and higher.
2.3 Does BACKmeup Cloud Backup work on computers running Linux / Unix / Mac OS X?
Definitely; BACKmeup Cloud Backup supports the most popular Linux distributions and both Mac OS X Workstation and Mac OS X Server platforms.
2.4 What type of Internet connection do I need to use BACKmeup Cloud Backup?
BACKmeup Cloud Backup works with any Internet connection. The service is not provider dependent. For the best results, you will need at least an ADSL or cable connection. You can make online backups with a basic upload speed of 128 or 256 kb/s.
3.1 Is my data secure with BACKmeup Cloud Backup?
BACKmeup Cloud Backup was developed with the focus on security. Your data is encrypted and compressed, after which it is sent and stored on a Backup Server in a physically secured data center. This includes a secured connection (SSL) and this makes the service just as secure as an online banking transaction. No one can access your data but you.
3.2 BACKmeup Cloud Backup uses data encryption. What is this?
Once data enters a non-secure environment, like the Internet, it is possible for individuals with technical skills to access this data illegally. That is why BACKmeup Cloud Backup incorporates data encryption: data is encoded (encrypted) before it leaves your computer and decoded when it is restored on your computer. This means that the data sent via the Internet and stored on the Backup Server in the data center is completely illegible. You won’t notice any of this data encryption, because it is all performed automatically.
BACKmeup Cloud Backup uses the Advanced Encryption Standard, or AES, protocol for data encryption. The AES algorithm encodes and decodes data in blocks of 128 or 256 bits. This type of data encryption makes data traffic and data storage with BACKmeup Cloud Backup very secure, and makes the data only accessible to authorized individuals (you).
3.3 What do I do if I lose my encryption key?
In that case, you will no longer have access to your data. For security reasons, not even our own staff members know what this key is.
If you want to install BACKmeup Cloud Backup Client a second time, for example on a different computer or because you have formatted the computer, you will NOT be able to access your data without the key. Therefore, you have to make sure you define a good ‘reminder’ when determining the key. You may even want to save a copy of the key is a safe place.
3.4 BACKmeup Cloud Backup uses an SSL connection. What is this?
SSL is an abbreviation for Secure Sockets Layer. This encryption protocol secures the communication on the Internet using cryptography and authentication. The protocol is often used to perform secured electronic transactions over the Internet. An online banking transaction, for example, also uses SSL.
4.1 How do I install BACKmeup Cloud Backup Client?
You install BACKmeup Cloud Backup Client on a PC, laptop or server. An installation wizard will guide you through the installation process. This is very simple and takes less than five minutes.
4.2 Can the software also be used on laptops?
The BACKmeup Cloud Backup has a special function built in that enables laptop users, who are often on the move, to use the program to the full. This function ensures that, once you have reconnected your laptop to the Internet, a new backup is immediately sent to the Backup Server.
The only thing you need to do is to connect to the Internet from time to time!
4.3 How much storage space can I use?
You can select a storage capacity based on the amount of data you have. Your storage space, for example 10 GB, represents the amount of storage for compressed data on the Backup Server. So, on your computer this could be 20 GB.
4.4 Do I need to leave my computer on all the time?
No. You can turn off your computer whenever you like. If BACKmeup Cloud Backup was busy making a backup of your files when you turned off your computer, BACKmeup Cloud Backup will proceed with the backup the next time you connect to the Internet. There is even no danger if not all your data has been backed up and there is a power failure or an unexpected interruption of the Internet connection.
4.5 What happens if my computer is off when a scheduled backup is to be performed?
BACKmeup Cloud Backup Client will then automatically start the backup process the next time you turn on your computer and connect to the Internet.
4.6 What happens if my computer is not connected to the Internet when a scheduled backup is to be performed?
BACKmeup Cloud Backup Client will then automatically start the backup process the next time your computer is connected to the Internet.
4.7 Is there a user manual for BACKmeup Cloud Backup Client?
Yes. A user manual is available for the service. It describes in detail how to use BACKmeup Cloud Backup Client.
4.8 In what languages in BACKmeup Cloud Backup available?
BACKmeup Cloud Backup is available in Danish, Dutch, English (United Kingdom), English (United States), French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish and Turkish.
4.9 What files can I include in a backup?
In principle, you can make a backup of any type of file, as long as your maximum storage capacity is not exceeded.
4.10 How often can I make a backup?
In the BACKmeup Cloud Backup Online Client you can determine the frequency of the backups. You can have backups performed automatically on a daily (multiple times a day), weekly or monthly basis.
4.11 Can I determine when BACKmeup Cloud Backup makes a backup?
Yes. You can set a date and time. For example, you can make a backup at the end of the day, so that a backup is made of all the files accessed that day.
4.12 Can I make an unscheduled backup?
Yes. Using the backup software, BACKmeup Cloud Backup, you can perform unscheduled backups manually. This is very simple.
4.13 How do I know whether a backup was successful?
If you like, you can receive a notification of each backup on-screen or by e-mail.
4.14 BACKmeup Cloud Backup makes incremental backups. What does that mean?
BACKmeup Cloud Backup only backups up files that have been changed or changes within a file (In-File Delta; incremental transmission and storage). This means that your network will not be sending unnecessary information, making backups faster. The first time you make a backup, the entire file must be sent. This will take more time than subsequent backups.
4.15 Why does the first backup of a file take more time than the following backups?
BACKmeup Cloud Backup only makes backups of files that have been changed, or changes within a file (In-File Delta; incremental transmission and storage). This means that your network will not be sending unnecessary information, making backups faster. The first time you make a backup, the entire file must be sent. This will take more time than subsequent backups.
4.16 What happens if I make changes in a large file?
BACKmeup Cloud Backup detects changes automatically, even changes in a single file. Only those parts of the file that have been changed will be backed up. For example, if you add a new paragraph to a large text document, only the new text will be included in the backup.
4.17 Why does BACKmeup Cloud Backup compress files?
BACKmeup Cloud Backup compresses your files during a backup to increase efficiency. This means that the data takes up less space (fewer bits) after compression than before. This reduces the burden on your Internet connection during backups and the files will take up less space on the Backup Server. You won’t notice anything of this process: when you retrieve the compressed files, they will be decompressed automatically and thus restored to their original state.
4.18 Is my storage space on the server based on compressed files?
Yes. Your storage space, for example, 10 GB, represents the amount of storage for compressed data on the Backup Server. So, on your computer, this amount could be 20 GB.
4.19 Can I make a backup of several versions of my files?
Yes, BACKmeup Cloud Backup Client works with retention policies. You can determine on task or file level for how many days you want to keep a file in your backup environment. During this period it will keep track of all the changes. For example, if you make a backup once a day and retention is set on 30 days, the backup up data will have up to 30 versions. On the 31st day after the backup has run, the oldest version expires and is removed. If a file doesn't change, no new version is backed up, making the backup very efficient.
4.20 What happens when I reach the maximum storage capacity?
You will be informed by e-mail when you are about to reach your maximum storage capacity. If you have exceeded the maximum storage capacity, you will be notified by e-mail that you cannot make any more backups. Also your backup tab in the client will be grayed out.
You can increase your maximum storage capacity by requesting an upgrade, for which you will have to pay.
4.21 Will my backup files be retained after an upgrade?
Yes, your stored backup data will be retained after an update.
5.1 Can BACKmeup Cloud Backup make a backup of files even if I’m working in a file?
Yes. The technology used in BACKmeup Cloud Backup is capable of making a backup of your files while you are using them. This is very handy, for example, for the backup of your e-mail (while Microsoft Outlook is operating) or Word or Excel files you are working in.
5.2 Can I define the maximum bandwidth of my Internet connection BACKmeup Cloud Backup uses?
Yes. To ensure that BACKmeup Cloud Backup does not impede other Internet activities when making backups, you can indicate the maximum bandwidth percentage BACKmeup Cloud Backup can use.
5.3 How are errors during backups reported?
Error messages can arise for various reasons. You can view error messages in the Client under ‘Logs and Reports’. You will also receive a notice of each backup or restore by e-mail. It is also lists any error messages. The dashboard of BACKmeup Cloud Backup Client also clearly states the status of your backups, so that you know at a glance whether your files have been securely stored.
5.4 Is BACKmeup Cloud Backup Client kept up-to-date automatically?
Yes. If you like, BACKmeup Cloud Backup Client can automatically download and execute software updates.
5.5 Can I alter the retention of files on the Backup Server?
Yes. You can easily change the retention of backed up files and folders in BACKmeup Cloud Backup Client. Click on "Restore data" to view all the information on the Backup Server. Select the data and click the "More" button, followed by "Alter retention".
5.6 Can I delete data from the Backup Server?
Yes. You can easily delete files in BACKmeup Cloud Backup Client. Click on "Restore data" to view all the information on the Backup Server. Select the data to be deleted (you can select multiple files or folders). Click "Delete" to delete the data.
5.7 What happens if I haven’t made a backup?
If you have not made a backup, you will be notified by e-mail. Your BACKmeup Cloud Backup Reseller or Provider can define the number of days after which you will receive such a notification.
6. Backup of e-mail and Favorites
6.1 Can BACKmeup Cloud Backup make a backup of my e-mail?
Certainly, you can make a backup of Microsoft Outlook very simply using BACKmeup Cloud Backup. BACKmeup Cloud Backup automatically detects the location of your e-mail files in MS Outlook. All you need to do is select the option for making a backup of your e-mails and BACKmeup Cloud Backup does the rest.
6.2 I don’t know where my e-mails are stored on my computer. How can I make a backup?
BACKmeup Cloud Backup automatically detects the location of your Microsoft Outlook e-mail files. All you need to do is select the option for making a backup of your e-mails, and BACKmeup Cloud Backup does the rest.
6.3 Can BACKmeup Cloud Backup make a backup of my IE Favorites?
Certainly, using BACKmeup Cloud Backup, it is very easy to make a backup of your Internet Explorer ‘Favorites’. BACKmeup Cloud Backup automatically detects the location of your Favorites. All you need to do is select the option for making a backup of your Favorites, and BACKmeup Cloud Backup does the rest.
6.4 I don’t know where my IE Favorites are stored on my computer. How can I make a backup?
BACKmeup Cloud Backup automatically detects the location of your Internet Explorer Favorites. All you need to do is select the option for making a backup of your IE Favorites, and BACKmeup Cloud Backup does the rest.
7.1 Why does BACKmeup Cloud Backup Client make temporary copies of files?
BACKmeup Cloud Backup Client makes temporary copies of files in order to avoid affecting the main memory when encrypting and compressing large files. The temporary copy is deleted immediately after a file has been processed.
7.2 Can I define the location where temporary files are stored?
Yes. In ‘Options > Advanced’ you can designate the location for the storage of temporary files.
7.3 How often are updates released?
Updates of Client are only released a few times a year, and are also distributed automatically. So, at most, using a software update requires a confirmation by the user.
7.4 What ports does Client use?
BACKmeup Cloud Backup Client uses standard ports. All communication with the servers in our data center goes through port 443 (SSL). Updates of the software are distributed through port 80. It is therefore not necessary to change the settings of firewalls or Internet security software in order to be able to use the software.
7.5 Can BACKmeup Cloud Backup Client make a backup of network drives?
Yes. BACKmeup Cloud Backup Client can make a backup of network drives. In the software, you can link your UNC paths to drive letters. You can specify a user name and password, after which BACKmeup Cloud Backup Client will make a backup of the network drive.
7.6 How do I restore my data if it has been lost?
To restore only files or folders:
Install Client, enter the username, password and encryption key
Restore the necessary files or folders
To restore an entire system:
Install Microsoft Windows
Install Client, enter the user name, password and encryption key
Restore the System State using BACKmeup Cloud Backup
Restore the System State using NTbackup
Restore all folders and files, including user rights.
The system has been fully restored.
7.7 Can BACKmeup Cloud Backup also provide a Bare Metal restore?
No. The software is not programmed to perform a Bare Metal restore and always requires an operating system.
7.8 Does Client operate a service in the background?
Yes. A process runs in the background, that performs backups if BACKmeup Cloud Backup Client itself has not been activated. On Windows, this process runs as a Windows Service known as ‘OnlineBackupService.exe’. On Mac OS-X and Linux, this process runs as daemon.
8. Software updates
8.1 How will I know when a software update is available?
If you have selected the option ‘Always install a new version when available’, the software will be updated automatically when BACKmeup Cloud Backup is started.
If you have not selected this option, when you start BACKmeup Cloud Backup you will receive the message ‘A new version of BACKmeup Cloud Backup is available. Would you like to upgrade?’. Click ‘Yes’ to install the new version. If you click ‘No’ (not advised), the message will appear each time you start BACKmeup Cloud Backup Client.
8.2 How do I perform a software update?
If you selected the option ‘Always install a new version when available’, your software will be updated automatically when you start BACKmeup Cloud Backup.
If you have not selected this option, when you start BACKmeup Cloud Backup you will receive the message ‘A new version of BACKmeup Cloud Backup is available. Would you like to upgrade?’. Click ‘Yes’ to install the new version. If you click ‘No’ (not advised), the message will appear each time you start BACKmeup Cloud Backup.
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